FAQ' s

Are there any additional shipping charges?

A shipping charge of Rs. 50 is payable only on orders below Rs. 500.

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

How do I cancel my order?

COD orders can be cancelled directly from the registered account before it gets shipped.
For prepaid orders, please contact our customer care at hedwig@efgstore.in to cancel the order and put in an online refund request.
If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
In case you require any changes or edits in your order please write to us at hedwig@efgstore.in.

PAYMENT MODE

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD option on the payment page?

It means Cash on Delivery is not serviceable by our courier partners at your location postal code but you can always opt for Net Banking or Credit/Debit Card payment options.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by EFG Store. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

  • Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on hedwig@efgstore.in

Do you have a Cash on Delivery (COD) option? Are there any additional charges?

Yes, we do have a Cash on Delivery (COD) option for most pincodes in India. Irrespective of your order amount, an additional Rs. 50 will be added to your total if you choose the payment mode as Cash on Delivery (COD).